FAQ

How is my virtual tour made?  Using a 4K high resolution Matterport infrared camera we capture 360° images every 4-8 feet of your space.  Once we capture everything each image is meshed together.

How long does the scan appointment take?  We estimate time at 45 minutes to 1 hour per 1,000 square feet.  So 2,000 sq. ft can be 1.5 hours.  Some small spaces can be trickier and take longer if there are many obstacles such as displays or furniture.

How long until I get my showcase?  You will receive your showcase in no more than 3 days.  Sometimes quicker depending on our workload.

Who can see it?  Anyone!  You can post it on your website, share on social media, send it in an email.  It can be seen all mobile devices, laptops, and desktop computers.  Your tour will also be available in virtual reality.  If you or your visitors have VR goggles there is a VR icon to enable virtual realty mode.  If you do not want your tour to be available to the public just yet or ever, just let us know.  We can set it up for private access.

What if I don’t have a website?  Berkshire 3D Solutions includes a single site page for all showcases.  If you would like a special URL address we can make that happen too! example:  www.mywormfarm.com   ANYTHING IS POSSIBLE

Why do I need to pay upfront?  Logistics.  We serve Berkshire County and the surrounding area.  This means we are on the road constantly and we like to group our appointments together.  To ensure our appointments are taken seriously we require upfront payment to secure the appointment.  If you need to cancel, no problem, we require 12 hours notice to get a full refund.

Do I need to be there during the scan?  It’s up to you!  We don’t mind you hanging around, but keep in mind you will need to be out of sight when the camera is scanning.  Unless you want to be in the scan you will be hiding from the camera while we capture images.   If you have things to do, we are fine being alone we just ask you be there at the end to lock up.

Are you insured?  Yes!  We carry our certificate of liability on hand.

What do I need to do to prepare? Prepare your space as if the Queen of England were coming to inspect.  Make sure everything is in it’s place, declutter, dust, throw out trash, toilet seats down, pets hidden away, if you have a closet, room or basement you do not want scanned please let us know (and hide stuff in there).  You want your showcase to sparkle!

If you have ANY questions that haven’t been answered… shoot us an email, call us or find us on facebook berks3d@gmail.com  413-394-4394